"They were so kind and professional"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a carer),

Two (Jeff and Tom) paramedics visited the sheltered housing where I work after a resident had a fall and we had to dial 999.

They were absolutely fantastic, and went well beyond what they needed to do. As the fall was alcohol related, I felt they were really patient and dealt with the resident well.

They even made contacted with the resident’s GP and organized a follow up appointment, which they didn’t need to do.

They were so kind and professional.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Grail106

Thank you for taking the time to share your experience. I hope the resident is recovering well and feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Jeff and Tom, the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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