"Waiting, but only one registrar"

About: New Cross Hospital New Cross Hospital / Accident and emergency

(as the patient),

I went into A&E with a sharp pain in my right side and having been sick. I was seen quickly and examined and was told by the doctor that he thought I had appendicitis. Everything moved very quickly from there. I had bloods taken, was fitted with a cannula, had a wrist band and was taken to surgical assessment. When I arrived I was assessed further and told I was dehydrated and would be put onto a drip as soon as a room/bed became available.

I had my wrist band changed as A&E had put on a white one despite my telling them I am allergic to penicillin. I was told I was nil by mouth and that the registrar would assess me soon and I'd probably be in surgery that afternoon. I then sat in a waiting area for over 8 hours. No registrar, no drip, no food or water allowed. I walked down to the ultra sound room as I was told I needed one but there were no porters so I may miss the only slot that was available. When the registrar came round he said, if it was appendicitis it was in the early stages so go home and wait for it to get worse. I questioned the dehydration and he said I didn't need the drip any more to just go home and drink. So somehow I had managed to re-hydrate myself despite being nil by mouth all day.

The entire staff team spent the whole day trying to find beds for people and failed and we were all sent home at some point that night. I asked why I'd been left nil by mouth all day after being prepared for surgery and was told that the registrar was on emergency call as well as trying to do rounds and there had been no one else to see me. I was given a prescription for pain killers but the hospital dispensary, the only place I could retreive it from, was now closed as it was so late in the day.

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Response from The Royal Wolverhampton NHS Trust

Dear Raven

Thank you for posting your comments relating to your recent patient experience at our hospital. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement