"Very easy to accomodate my needs"

About: Shropshire and Staffordshire Telford referral and quality service (TRAQS)

(as the patient),

As I have been travelling backwards and forwards to Paignton to help look after my sister I thought I would have great difficulty getting an appointment to suit me but TRAQS have made it very easy to accommodate my needs. I would also like to say that Mark Challiner was very thorough and patient with me, my loss of hearing was a big blow for me but he made me feel at ease about having to wear hearing aids.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Only710

Thank you for taking the time to share your positive comments with the TRAQS team.

I am pleased that we were able to arrange a suitable appointment to accommodate your specific needs. We aim to offer an appointment to meet every patient's needs within the parameters of the clinics available to us.

I am happy to hear that you found the appointment with the hearing specialist a positive experience and hope that you are now benefiting from having your hearing aids.

Thank you again for taking the time to tell us of your experience and we wish you well for the future.

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