"Visit to A & E with "breathing difficulties"..."

About: Wansbeck Hospital

I was referred immediately to A&E by my GP for an ECG and chest X-ray following severe breathing difficulties and irregular heart beat during the previous night. Upon arrival at A&E there were already 10 patients already in the waiting room. Within 10 to 15 minutes of registering at reception (11.30 am approx) I was taken through to cubicles and given an ecg. Whilth these nurse took full details of my symptoms and a doctor gave me a thorough check and began numerous tests. The department appeared fairly busy with all cubicles occupied , I was kept informed of all stages of treatment and care at all times by a staff who were not just professional , informative, Caring and friendly. Although the treatment and investigations took some 4 hours I eventually left the department in better shape and feeling very reassured and instead of being admitted to a ward as I feared I was talked through an excellent care plan and a referral to the Ambulatory Care Dept.

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Response from Wansbeck Hospital

Dear Sir/Madam, This wonderful feedback could not have come at a better time for the team in A&E, thank you. A&E departments across the country and region are all under a great deal of pressure at the moment and the staff are working extremely hard. Your feedback will mean so much to them all. They will be delighted to know that even under times of great pressure, your experience has been extremely positive and has involved you feeling fully informed and cared for in a kind and compassionate manner. When I shared your feedback with the matron she said that it will give the whole team a welcome boost. Thank you once again and my best wishes for a happy 2015, Annie

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