About: Pennine Care NHS Foundation Trust / Adult mental health

(as the patient),

In my opinion, the place is a disgrace - I saw dirty showers and toilets. I felt as though I was bullied and suffered racist abuse. Some patients were unhygenic and I did not see people being helped to wash.

The nurses seem over worked but try hard to help you and the consultant is the first one who listened to me and gave me medication which actually helped.

You can smoke which helps when the voices are bad.

There a number of good staff who should be thanked.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Christine Round, Communications Manager, Pennine Care NHS Trust

Thank you for highlighting your concerns in relation to one of our units. I would like to express that Pennine Care NHS Foundation Trust takes all feedback seriously and we have considered the points you have raised to continuously improve patient experience. The Trust is would like to reassure you that there is a schedule of work in place to improve the quality of all the Trust facilities and over the past few months we have invested significantly into the environment at the Cobden Unit. We have a plan of work that includes the renovation and renewal of all ensuite facilities and have worked closely with the Estates and Domestic teams to improve the standards of cleanliness and hygiene. We have a Modern Matron now in post who regularly monitors the cleanliness and hygiene to ensure high standards are maintained. We are very concerned about your comments about "feeling you were bullied and suffered racist abuse", and therefore we would encourage you to tell us more about this by following our complaints procedure. This will enable us to look into this issue further and provide you with an outcome. You can make a complaint by: • Speaking with a member of Trust staff • Sending our complaints department an e-mail. • Telephoning the Complaints Team on 0161 604 3083 • Writing to the Chief Executive or Complaints Department at: Pennine Care NHS Foundation Trust Headquarters 225 Old Street Ashton-under-Lyne Lancashire OL6 7SR Please contact the Complaints Department by one of the methods described above for further information about how the Trust handles complaints. This, and further information about making complaints and raising concerns with PALS, is available on the Trust’s website. We thank you for your positive comments regarding our staff who consistently work extremely hard to ensure you have a positive experience.
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful