"AandE Admission two and a half months ago"

About: Dewsbury & District Hospital / Accident and emergency

(as the patient),

I am writing about my recent experience of AandE admission - in which I was undergoing a food poison or bowel related problem. Although treatment started out fair, I found that subsequently failures set in: these included asking me to collect a prescription before I had finished vomiting/enduring pain, etc despite my indications I felt unwell and second, refusal of an ambulance when requested later in the morning. This episode occurred in late March 2009.

I am, I think about to progress this matter to the local ombudsman.

I do note the other two cases here outlined and feel it is appropriate to add my details to these.

Clearly AandE is a difficult context; but I do think that a keen eye ought to be had to the vulnerability of patients in this situation. If the Trust cannot protect persons at their most vulnerable, something ought to be done - in my view.

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Response from Patient Advice & Liaison Service, NHS Kirklees

The Trust is sorry to note that you were unhappy about elements of the care you received. If you would wish us to investigate this further then please contact Paul Jepson, Patient Liaison Manager, on 01924 213684 or by email in order that this may be progressed and the matter resolved to your satisfaction.
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