"Dismayed at how my daughter was treated"

About: Whiston Hospital / Accident and emergency Whiston Hospital / Gastroenterology

(as a relative),

I accompanied my daughter, to the A&E at Whiston Hospital following a severe onset of abdominal pain.

On each of the 3 occasions we presented I felt dismayed in how my daughter was treated. Our first episode, in the early hours, ended with discharge home and medication.

Less than two days later we attended again, my daughter was admitted with gastric problems to a Gynae ward and had a difficult time ending with discharge, more medication following a scan and an x-ray before eventually at my request, a rectal examination. A diagnosis of gastritis + further medication resulted in her symptoms persisting for over a week and on the advice of our GP we returned to Whiston A&E a third time.

Our final experience was distressing, my daughter was told by a doctor that A&E was not a facility to attend when in pain and symptoms were not managed. We were also told A&E is not a fast track for a scope – symptoms still persist, appointment at outpatients is in September.

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Response from Whiston Hospital

Thank you for contacting us with your comments and observations during your recent visit to the Emergency department at Whiston Hospital.We are sorry to hear of your dissatisfaction. We would like an opportunity to explore this further so that we can find out what happened and so try to ensure that a situation like this does not happen in the future. If you contact the Patient Experience Team on 0151 430 1376 we would be happy to discuss this with you.

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