"Ward 16"

About: Leicester General Hospital

Ward 16 I'm writing on behalf of my mother who is 82 years old. She was transferred to Ward 16 at the General from LRI late evening on a very frosty night. She was placed in a side room where on her arrival the all the windows were wide open and the heating was not on. She had to ask for the windows to be closed, the raidiator to be switched on, extra blanket and a pillow to rest her foot (in plaster) on. The nurse (name came can be provided) shut the windows, twiddled with the raidiator but never checked whether it came on and even failed to provide an extra blanket or pillow. My mum absolutely froze that night. She called that nurse a few times but she failed to check if mum was alright or comfortable and told her there were no pillows or blankets around. As soon as the nurses changed their shifts, a nice nurse switched on the radiator and got my mum a extra pillow and two extra blankets. On a positive note a few of the nurses were very pleasent during my mums stay. Some were abit rude when we tried to enquire about my mums after care arrangements.

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Response from Leicester General Hospital

Dear reviewer, Thank you for sharing your mother's experience with us. We are pleased to hear the praise you have for some of the staff who cared for her during her stay, but are disappointed with the issues you raise. Rudeness certainly does not reflect the values we expect our staff to uphold, and we do not want patients to feel uncomfortable or cold when they are trying to make a recovery. If you would like to discuss these concerns further, please contact Matron yvonne.kenmuir-hogg@uhl-tr.nhs.uk with further details such as your mother's name, address, date of birth and details of the time and dates of her stay. Yvonne would be more than happy to discuss this over email, the phone or in person with you. Best wishes Communications Team Leicester's Hospitals

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