"Complete waste of time!"

About: Stoke Mandeville Hospital

We took our 6 month old baby to the A & E department on Boxing Day morning. She had already been in a Norfolk hospital at the beginning of December with breathing difficulties and these had returned. We sat in a cold waiting room for 2 hours in the early morning before being seen by a doctor (after complaining twice about the length of our wait). The doctor we saw didn't seem to grasp our reasons for bringing our daughter to the hospital. The consultation room was dirty and had not been cleaned between patients. Our concerns were dismissed and we were sent away. Subsequently, our baby was admitted to the Norfolk and Norwich University Hospital the following day with bronchiolitis, 3 other viruses and a chest infection. We remain in hospital - day 8 today! NHS hospitals vary greatly and I have nothing but praise for the NNUH. Sadly the same praise cannot be given to Stoke Mandeville. I would never go there again and would definitely not recommend.

Story from NHS Choices

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your comments. If you think it might help please contact our PALS team on 01296 316042 to discuss your concerns in more detail. I have contacted the head of A&E for her comment and will post it to this thread when I get it.

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