"Wonderful medical staff let down by poor systems."
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Posted by Helen Beynon
Great treatment in casualty but information booklet gave confusing advice/ infirmation.re fractures.When I spoke to the switchboard they also gave me the wrong information. After an hour and 5 different numbers I discovered the correct number but was told I could try it but the triage nurse was probably busy. UHLhospitals really need to audit numbers and avoid a situation where contact tel numbers are also used for faxes. The switchboard need accurate information and listen to the caller rather than telling them they know better. They don't ! On this occasion I made a formal complaint to PILS as this not only took up my time but also that of no small number of other people including a bereavement dept and a nurse. I was left with no answer to a very simple question..