"Staff not using the hand gel in Hull"

About: Hull Royal Infirmary / Trauma and orthopaedics

(as a relative),

During my niece's stay in HRI, she was taken down for an operation, so her mum and I sat outside the High Dependency Unit and not one NHS staff member (nurses, doctors, consultants, porters etc) used the hand cleaning gel when entering or leaving the ward.

The visitors for the unit all used the gel.

Also no staff used the gel on the ward itself. They promote infection control and good hygeine etc but they don't practice it themselves. This is why diseases and MRSA infections are spread, not through visitors but through hospitals' own staff.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Engagement Section Assistant, NHS Hull

Dear Vic Thank you for placing your comments on the Patient Opinion website. We are very concerned that you have had this experience and have passed your comments to our colleagues within the Hull and East Yorkshire Hospitals Trust to investigate. If you would care to contact them yourself, their telephone number is 01482 623065 or by email. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful