"receaption staff"

About: Hull Royal Infirmary

been waiting to see somebody from 2am till 6am eventually been seen so all moved forward quiet quick (all required checks) than been told to go to 6st fllor and staff will take care of me for 24hours to see is it i will need operation for appendicitis gone up to 6st flor gave my name to them and they didn't now nothing about me ask me to wait in waiting room they told me don't really have any space i spend 2hours in waiting room and as not been seen i just gone home after being very tired and still not being seen. doctors could move bit faster not toking about weekend. seems that all positives review been written by staff cuz none of the patiens been happy many as i seen. None

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Response from Hull Royal Infirmary

Dear Sid, Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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