"The paramedics were rude"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

They came to my house as I became ill they were very rude and spoke to me like dirt shouting at me to keep still when I was in agony.

They did not help me to get into the ambulance just stood back and let me struggle and in the ambulance the woman was horrible. I was feeling sick and she eventually shoved a bowl in my face and kept asking me to move my arm very aggressively.

I felt like I was a nuisance.

They took me to Cheltenham General Hospital.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Stonham1950

Thank you for taking the time to share your experience. I am so sorry to hear that you felt that the paramedics who attended to you were rude and aggressive. Please do not let this experience deter you from calling our service if you need us.

We would like the opportunity to investigate this incident. Can I please ask you to contact our Patient Experience department, at your convenience, on 01392 261585, or email patientexperience@swast.nhs.uk? The team will be more than happy to discuss this incident with you.

Kind regards

Laura Martin

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