"Worst hospital experience I've ever had"

About: Alexandra Hospital

Admitted by ambulance to A&E early hours of 16 October 2014. Paramedics stated I was presenting with a gastric ulcer. The department was very quiet and there were plenty of staff on duty. I was seen quickly but although in very obvious pain (I was quite literally writhing in agony on the trolley) I had to beg for pain relief (was given 1 Tramadol and had to ask for a second one when that gave no relief at all) An ECG and bloods were taken and after being left in a side room for 2 or more hours, I was told to go home. I was still in agony but the staff shrugged their shoulders and told me to call a taxi from the waiting area. They acted like I was an inconvenience to them. Update: on 28 Nov I was admitted through Worcester Royal A&E with similar pains, this time also with jaundice. Turned out to be gall stones, cholecystitis and obstructive jaundice. I was in hospital for 4 days and on a drip. Well done Worcester, a wonderful hospital. Black mark for the Alex!

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Response from Alexandra Hospital

Thank you for your feedback. I am very glad to hear about your positive experience of Worcestershire Royal Hospital. We're sorry to hear of your concerns about your treatment at the Alexandra Hospital. If you would like to raise any further concerns please contact our patient services department on 0300 123 1733 or email patientservices.dept@worcsacute.nhs.uk so we can investigate this for you.

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