"Gallststone/Gallbladder removal Dec 12th 2014"

About: Cumberland Infirmary

I want to thank all the staff involved. I had gallstone problems since October and In November ended up in hospital for 10 days whilst I had gallstones removed (under ERCP) that had become stuck. I went on the waiting list to have my gallbladder removed but unfortunately ended back in hospital after a visit to Cuedoc on Dec 11th and my gallbladder was removed next day. I had another 3 nights in hospital. I hadn't been in hospital for 19 years and everyone was so helpful, they kept me informed, were attentative (even when short staffed on an evening). The food was excellent, sheets changed every day, hot drinks offered 5/6 times a day. I seen the doctors/consultants at least once a day, who were kind, very informative and made me feel at ease. Thankyou to you all! Keep up the fantastic work.

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Response from Cumberland Infirmary

Very many thanks for taking the time to contact us with this positive feedback. I am pleased to hear that your care was of such high quality on so many fronts and that your problems were resolved. The teams will be very pleased to receive this feedback, especially at this time when services across all the NHS are under such pressure. With best wishes for your recovery Alison Patient Experience

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