"poor quality of care"

About: Trafford General Hospital

I went to Trafford general on 27th Oct to the a and e bit as I had fallen and hurt my leg due to my dog knocking me over at that point I had walked in as don't like anyone doing anything for me ie pushing me in wheelchair asI'm very independent I signed in and waited my turn after 30/ mins got called through to c the doctor in minors for her to have a look at me leg and she said without bothering to xray it I had badly sprained it and sent me on my way only 2 hours later could not wait bare on it so decided to go to a different hospital to have it xrayed and be told I have fractured my knee and also my ankle I've now been off me leg for 2 months

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback and apologies for the delay in giving you a response. We are sorry to learn that your experience was not as positive as we would hope on your visit to Trafford Hospital on the 27th October 2014. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, we would be happy to investigate your concerns on your behalf.

If you would be happy for us to do this please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust