"I spent many weeks looking after my mum who was..."

About: Lincoln County Hospital

I spent many weeks looking after my mum who was admitted with what ended up being a terminal illness. I love my mum very much and was determined to be present during all visiting hours. Unfortunately this allowed me to witness some very basic and horrible lack of care issues which I reported. I felt so deeply sad when I saw elderly women being ignored when in pain and distress. It was the basic lack of care and compassion. A hospital was supposed to be a place to feel safe and cared for but not in this case. Summary - lack of compassion and care, low numbers of qualified staff, light left on in wards at night and very noisy talking laughing staff at nursing stations at night. Still feel so sad that people have to enter their final days or months into a place of such failings. This is not a condemnation of the majority of qualified and dedicated nurses but a damning first hand observation of the failings of management and senior nursing staff and doctors who have lost all bedside manner and compassion. I still hurts to think that as I type this there will be ill and often elderly patients that are suffering through simple lack of compassion and care. So sorry. Avoid being admitted if at all possible.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from United Lincolnshire Hospitals NHS Trust

Dear Anon

Thank you for leaving your message and can I firstly say how sorry I am that you have felt the need to do write this. It is a distressing thing to read as a manager in the service and I am sure must have been heart-breaking for you. I would like to follow this up and I do not know if you have written to us formally. We can arrange to investigate the matter formally or for you to meet with us to discuss your concerns. We try to learn from all the feedback we get, good and bad, to improve our services and, where found failing, to put things right.

The contact details for our complaints department are The Chief Executive, United Lincolnshire Hospitals NHS Trust, Greetwell Road, Lincoln, LN2 5QY or via email complaints@ulh.nhs.uk


Andrew Prydderch

Deputy Director of Operations