"Super Staff and Super Service"

About: Bishop Auckland Hospital

Arrived early on Christmas Eve for my two appointments and was greeted by friendly staff in the Eye Department Ward 9 of this hospital. Everyone was very cheerful and had time to make each patient int he waiting areas feel comfortable. I was called almost immediately for sight test and after the usual check questions, the nurse returned me to the waiting area to wait on the Specialist ( as it had only been four months since my last "field test" it wasn`t necessary for me to undergo another one this time) which wasn`r very long. After his examination he could see that my right plug in the tear duct was missing and so had to put another in. He outlined his actions and within a few minutes all done and I was on my way out. Waiting at the desk to make next appointment I realised that I was out before my initial time. That`s what I call Super Staff and Super Service....

Story from NHS Choices

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to Ward 9 at Bishop Auckland Hospital I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the staff involved in your care. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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