"Day surgery ward"

About: Royal Blackburn Hospital

I received a phone call on the 23rd Dec would I be available for surgery tomorrow Christmas eve, I accepted as I wanted to get the problem sorted. I was concerned that I would be home the same day but the care and attention I received was first class from the receptionist to my surgeon. I would recommend anyone to choose this facility.Thank you PS I rate the coffee after my op

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Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your feedback on your experience (and the coffee!) of our General Surgery at Royal Blackburn Hospital, and thank-you for taking the time to do so at what I am sure is a busy time with Christmas and recovering from an operation. I will make sure your appreciation is passed onto the team and I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks once again and best wishes for the New Year and your continued recovery Wendy Stobbs, Patient Experience Facilitator

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