"attending A and E and poor staff response to patient"

About: Royal Gwent Hospital

(as a parent/guardian),

My son, 25 years was suddenly taken ill. Temp of 40 eye pain, neck pain, feeling sick. Out of hours service was contacted and he was advised to attend A and E. Suspected meningitis. He attended as instructed by GP. After a 2 hour wait he was triaged at rgh and told off by the nurse for attending A and E.

He felt bad enough as it was, without a lecture from an uncaring, unsympathetic health professional.

please get your service and information systems right....this is disgraceful.

Is a nurse able to challenge a GP in such a way.

Should a nurse have the right to chastise a patient in this way?

We then had a wait of 6 hours to see on call services, they were fab. Tests done and prescription issued.

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Response from Aneurin Bevan Health Board

We are sorry to hear about this experience with your son. If you would like us to investigate it more formally please get in touch and we will be happy to do so and report back to you.

Many thanks, here is our email address - abhb.enquiries@wales.nhs.uk

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