"My MRI experience."

About: University Hospital (Coventry)

Today I visited UHC NHS for an MRI scan . When I said to the nurse that My consultant had said I was to have a dye injected to highlight an ongoing problem , and why hadn't this been done , this was her response " the consultants dont know what they are talking about half the time , and have no idea of the procedures" my response was " well I hope mine does" . I was utterly astounded at her response, what sort of message doe that give out? I have to go to 4 different departments at this hospital plus the MRI dept, and fortunately I happen to know that all of my consultants have all proved to know what they are talking about. They operated on my back 6 weeks ago, and every thing has gone superbly .I cannot speak highly enough of the attention and treatment I have received in this past year. It only takes one to give out negative feelings about the NHS. I am reporting this young woman as I think she just didn't want to be bothered to carry out important instructions, she certainly needs a severe reprimand in my view.

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Response from University Hospital (Coventry)

Dear Maureen, Thank you for taking the time to provide feedback on your experience in the MRI Department at University Hospital, Coventry in December 2014. I am pleased to hear you are recovering well from you recent back operation and that the attention and treatment you’ve received over the last 12 months has been the high standard we expect at the Trust. I would like to apologise for the unprofessional comments made by a nurse during your appointment. We do not expect staff to make negative remarks about their colleagues and have passed your comments onto the lead for the area. I would encourage you to discuss aspects of your care further and let us learn from your experience so we can improve our services, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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