About: Tavistock Hospital

I went in to the hospital over a foot injury that had happened two days previously. At the time my foot was twice the size and black. When my girlfriend dropped me off at the hospital a and e department I was told I would have to wait. There was no one else in the waiting room and I could see one person being seen while the other two nurses were just talking. The other client being seen to left after 15 minutes and I waited a further half an hour without being seen. When a nurse finally came and asked me if I was being seen to and I said no, she promised she would get someone to see me, they finally came another twenty minutes later. When a nurse finally came she asked me to walk into the room by this point I was crying in pain and could not walk and she just tutted after I said I couldn't and placed a wheel chair next to my seat and didn't even help me get into it! Once inside the department she asked me how I did the injury and when she declared she didn't believe me that my girlfriends brothers pitbull dragged me along the park path she told me she believed I was drunk because that's was kids do! When I went for the X-ray the man performing them didn't help me into the X-ray seat just told me to do it myself! Then twisted my foot without warning to take the pictures! The final diagnosis was I had just pulled the ligements and was given a pair of crutches but the pain got worse I went to derriford to be told if actually fractured my foot! And to top it off while waiting for the X-ray the man told an elderly woman to get changed who was clearly not capable of doing so and left her to do it. I had to help her myself as she nearly fell over trying to achieve it herself!!!

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Response from Tavistock Hospital

Thank you for providing this feedback, I am sorry you have found it necessary to raise these concerns. We value all feedback and appreciate the time you have taken to provide this. We usually undertake a root cause analysis investigation for any incident or complaint that we receive, however, as the information you have provided has been passed through the patient choices website and was anonymous, we would require more detailed information to initiate a full review of this case. If you wish to have your concerns fully investigated and responded to, please contact me using the details below; Please be assured that your concerns will be forwarded to the operational manager for Tavistock MIU, for them to assess. Email: feedback.t-sd@nhs.net Telephone: 01803 217397 Freepost Address: Feedback and Engagement, RRLE-KHTU-ZGEU, Torbay and Southern Devon Health and Care NHS Trust, Nicholson Road, Torquay, TQ2 7TD Yours Sincerely Emma Davies Feedback and Engagement Officer

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