"Fracture clinic is a conveyer belt"

About: Gloucestershire Royal Hospital

There is no personal service in this department. Too many botched jobs (including mine) no care or responsibility taken by staff. Since patients never see the same member of twice, despite having an appointment you are not booked in to see the same doctor or member of the 'casting' team. Would advise even my worst enemy to go elsewhere. Once treatment has started it appears one can't change hospitals.

Story from NHS Choices

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Response from Gloucestershire Royal Hospital

Hello, Sorry to hear about your experiences in ophthalmology. So we can look into the issues you've raised further, would you be happy to get in touch with our patient liaison (PALS) team so they can take a few more details? You can contact them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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