"Outstanding service on Christmas day!"

About: East Surrey Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My 84 year old father tripped and fell on Christmas Day. He had clearly broken or dislocated his shoulder and was in a lot of pain. Within 10 minutes paramedics arrived, dealt extremely sympathetically with both him and my mother, took them to East Surrey Hospital (with me following! ). At the hospital itself, the staff all dealt with him with respect, dignity and good humour. They kept us very closely informed as to what was going on, sorted out his shoulder and arranged for his notes and xrays to be transferred to his local hospital in Worthing rather than have him return to East Surrey to attend the fracture clinic. This was the NHS at its very best - everyone we dealt with was hugely helpful and professional and we finally went home less than 5 hours after having arrived. Very impressive given that this was a holiday period and everyone involved with us had of course given up their Christmas day. A huge thanks to everyone!

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear jspabeddoes

Thank you for posting such positive comments about you and your father's experience on Christmas Day here at East Surrey Hospital. You may be interested to know that we had 159 people that came into the department on the same day as your father - less than normal but clearly there is a big demand even on Xmas day.

Kind regards

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Response from Janine Compton, Head of Communications, South East Coast Ambulance Service NHS Foundation Trust

Dear jspabeddoes,

Thank you for taking the time to post your thanks about the care your father received from one of our crews on Christmas Day - it is much appreciated! I am glad that we were able to respond promptly and hope your father continues to make a good recovery.

Kind regards

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