"Getting in and out of the hospital for a child's..."

About: University Hospital (Coventry)

Hello, I frequently have to attend the hospital with my 9 year old son who has an on going health issue. Every time we have been in the last 4 months we have had great trouble finding a parking space and finding a machine that accepts payment; often we have to try at least two and with a child who is having treatment it is extremely difficult walking from one machine to another sometimes I have my younger son who is five years old, with me and it is extremely difficult to get out of the hospital, even just to pay. I appreciate it is too late to redesign the building; we have to walk a long way to the children's unit. I feel the way the building is designed patients are in there for longer than they need to be. And while nothing can now be done about this, it is possible to do something about getting all the machines working so people are not sitting in a queue to get in, then to get out. What ever time of day we have an appointment, we always have this issue. It is so difficult to negotiate the car park and the building. However, the care is the best, the doctors we have met have taken their time with us on every occasion, making sure we understand what is happening, what we can expect to happen next. It is the only reason I keep coming here, I have even thought of getting him referred to Birmingham because it is so hard to deal with getting in and out of UHCW. Also frequently the barriers aren't working. The parking staff do their best but the management is hampering their efforts to work with equipment which does not work.

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry in December 2014. I’m pleased to read how highly you regard the care here at University Hospital, as the standard you describe is what we expect from staff. I’m sorry to hear about your parking troubles whilst attending appointments at the hospital. I have passed your concerns on to our Estates Department so they are aware of the issue with the parking meters. In case you weren’t already aware we do have a dedicated entrance to our Women and Children’s Department on the West Wing of the hospital with patient parking nearby also. You may find that the walk to the department is shorter from here compared to going through the main entrance. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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