"The ambulance men were very sympathetic and caring"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

I called 999 when my wife had a bad asthma attack at around 6: 00 pm. The ambulance arrived within 10 minutes and the paramedic was excellent. He stabilized my wife and made sure she was comfortable before leaving.

Unfortunately my wife’s condition deteriorated during the evening and we needed to call 999 again. The ambulance crew stabilized my wife again and stayed with her much longer to try and manage her condition so that she would not need to be taken into hospital, this is something we were keen to avoid.

The ambulance men were very sympathetic and caring, giving me and my wife good advice about calling 999 again if her condition got worse. This advice was very helpful and reassuring.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Open329

Thank you for taking the time to share your story with us - I hope your wife is feeling better!

It is always so reassuring to hear how our staff are continuing to provide excellent care and reassurance to patients when they need it most.

We would very much like to share your kind words with the staff involved in your wife's care, but we will need a little more information in order to do this. Please may I ask you to contact me, at your convenience, on either sara.coburn@swast.nhs.uk or 01392 261 552 and we can discuss it further.

Thank you, again, for providing us with feedback.


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