"Treated well and kept informed about everything"

About: Telford referral and quality service (TRAQS)

(as the patient),

In general I was treated well and kept informed about everything. The time it took to send the MRI scan to my doctors should have been a week to 10 days and turned out to be over 5 weeks.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Quality796

Thank you for your feedback following your recent referral.

I am disappointed to hear that the results of your MRI took longer than anticipated to reach your GP. However TRAQS do not actually process referrals for MRI requests as they are sent directly from the practice to Alliance Healthcare who provide the mobile MRI scanner to the community clinics.The results are then shared with the referring GP when they are available.

I hope that you are feeling better and wish you all the best for the future.

Thank you again for sharing your comments with the TRAQS team.

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