"The therapy itself was fantastic"

About: City Health Care Partnership CIC / Primary psychological and wellbeing services North Yorkshire and Humber

(as a service user),

I sought counselling services with the Let's Talk service in Hull after the breakdown of a relationship, and after years of depressive and anxiety episodes.

I was referred by my GP upon my request for some counselling (he also should get a thumbs up for being an excellent GP who really takes the time to listen, values a patient's opinion and takes a holistic view of a patient's well-being).

Let's Talk contacted me within two weeks of referral with an appointment for an assessment, and the psychologist who saw me made me feel like a fellow human - being, an equal - something that is so important when dealing with mental well-being, and something I have felt right throughout my treatment with this service. We agreed a suitable therapy type and I had my first appointment with a final year student relational counsellor shortly afterwards. The therapy itself was fantastic. I'm aware that much of the outcome depends on your own input and how suitable your relationship with your therapist is, but I found the environment, the warm personality and the high level of ability in my counsellor made the entire experience one that I'd go so far as to say has changed my life.

I have recently ended my counselling at this service because (largely as a result of the incredibly positive experience I have encountered in this service) I decided to take up a foundation course in counselling and shall now, myself, be a counselling student.

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Response from Denise Everett, Senior operations manager for integrated community services - transition of care, City Health Care Partnership CIC

Hi Dadanuff, thank you for taking the time to provide us with feedback. I am pleased you found that you were made to feel like a fellow human - being, an equal. You are correct this so important when dealing with mental well-being. I am also pleased that you agreed a suitable therapy and that you found the therapy itself was fantastic, and has changed your life. I also wish you with your foundation course in counselling. I have shared your wonderful feedback with the whole service, who will be please with such positive feedback. Thank you again.

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