"Excellent care"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust / NHS 111

(as a parent/guardian),

My son was treated for croup at our holiday apartment.

I phoned 111 and an ambulance was dispatched within about 5 minutes. Lee and Deb (1802) were the paramedics, they were both amazing - very calm, kind and excellent with my son. Treatment was administered and then Lee followed up with a phone call a few hours later. Excellent care.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Oscar2013

Thank you for taking the time to share your experience. I hope your son is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the 111 service and ambulance crews who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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