"Excellent initial care"

About: City Hospital (Birmingham)

I went to City hospital on Mon 15th at 8pm with a compound fracture to my wrist and was literally howling with pain, was seen immediately and cared for in resuscitation area - care and treatment was excellent particularly by a young nurse. After this all care went downhill, I was in an emergency waiting area until 4am waiting for a transfer to Sandwell and was left crying in agony after being fobbed off. After arrival at Sandwell and some lovely initial care, I went for surgery then again faced frustration and pain after repeated requests for pain relief were ignored or I was told I had had enough, I threatened to make formal complaint - drugs suddenly appeared, so frustrated to find out from my surgeon I was prescribed hourly pain relief if I needed it! While a few nursing staff were caring and worked hard, many nursing staff were uncaring, abrupt and impatient, elderly patients left for long periods despite asking for help, deaf patient persitantly shouted at - like a louder voice aids deafness? Nursing staff arguing loudly with each other, young helpers laughing loudly and playing jokes on each other - appalling lack of professionalism and care.

Story from NHS Choices

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Response from City Hospital

Thank you for your feedback. I am pleased to hear about your experience at City Hospital at such a critical time for you and your family. I wish you well in your recovery. Colin Ovington, Chief Nurse

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