"Long wait in admissions room"

About: Royal Preston Hospital / Neurosurgery

(as the patient),

I was listed for minor surgery on my spine. The operation was for a permanent trial of for cervical spinal stimulation was planned I arrived for 8am and was sent to a waiting room, and I was there only a few minutes when a nurse came in and did my observations.

Then a consultant came to chat with me sorry we have no beds so we intend to do the operation only that the operation will only be a trial not a permanent trial.

Ok I thought went to theatre had the operation and was told you can go home come back a couple of days later at 8 00 am when the wires will be removed. So I was put in a consulting room to recover staff in and out all the time sorry we didn't know anybody was in.

Later I was put in the admission room at about 1 00pm I was there till 7 15pm waiting for transport home yes they had forgot about me despite telling nurses and the sister on ward 2b who finally got me a taxi home to Clitheroe .

Why did it was told it was patient transport who I came with so why did I have to wait seven hours in the admission room I was given a drink and a piece of toast at one pm then nothing else luckily I was prepared I took a sandwhich and drink with me but other patients who had been there 12 hrs. where not so lucky.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I'm sorry to hear of your experience as it is not one that we would want for any of our patients. Should you feel it would be helpful to discuss the issues raised in more detail, can I ask you to please contact our Customer Care Department on 01772 522521.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. We were saddened to read of your experience and offer our apologies that the standard of care and communication you received fell below that which we aim to offer to all our patients.

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