"So happy with the service I received at A&E this..."

About: Royal Blackburn Hospital

I just heard that this is the worst week for hospital A&E departments to achieve their waiting time targets. I wanted to thank the staff at Royal Blackburn for their professionalism and support during my day in the resus unit on Wednesday 17th December. Staff were all so friendly, helpful and had time for any questions I had about what was happening to me. Bearing in mind the amount of other patients they had to attend to, and the pressure they must have been under, I'm just very grateful for their time and attention.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our Emergency Department service, and thank-you for taking the time to do so. I have made sure your appreciation is passed onto the team involved. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk.

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