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About: Bmi - The Alexandra Hospital

I recently underwent a surgical procedure at this Hospital and can honestly say it was one of the worst experiences of my life. My procedure was funded through private medical insurance and I expected a high standard, how wrong I was. The room I was in on Chester Ward was dated with cracked flooring and moldy tiles, a breading ground for bacteria. The ward was very short staffed with only 3 nurses (including HCA's) on duty on my first night with a ward full of post op patients. The nurses tried extremely hard to cope but as you can imagine it was a looseing battle, this resulted in waiting for pain relief longer than would have been clinically appropriate. The follwing day after my procedure I was desperate to get out of this place and a nurse on duty added to the fact by never once calling me by my name but called me "lovey" continuously. Then the same nurse spoke to me in such a manner I nearly cried. I feel this nurse made me feel like a child and quite frightened. The theatre staff are amazing and a real credit. I feel some people should never have entered the nursing profession and as a nurse with over twenty years experience I am qualified to make that statement.

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Response from Bmi - The Alexandra Hospital

We appreciate the feedback given as we view these as service opportunities. It would be helpful if the complainant could contact the hospital directly to discuss this personally and provide us with a chance to investigate the below standard of service received on this occasion. The detail on this website are anonymous which makes an individual investigation and response difficult.

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