"intensive care angels"

About: Hull Royal Infirmary / Neurosurgery

(as a parent/guardian),

Despite complications during my sons surgery to remove a tumour on his brain in November, He subsequently had to spend 5 unexpected days in intensive care seriously ill..

The one to one, 24 hour care he received during this time from a fabulous nurse called Sue and lovely calm reassuring male nurse called Matt has to be applauded. Despite this being the worst possible experience a mother has to watch her only precious son endure, their caring, reassuring and knowledgeable expertise enabled me to return home, knowing he was in the best possible hands.

Even the 2 hourly phone call checks during the night were met with the same kindness and reassurance his anxious family received daily.

My heartfelt thanks has to be acknowledged to both of you. Although he now has a long hard road ahead of him. I hope that at some point in the future he will be able to return to the ward one day so he can thank you in person himself. You are both a credit to your profession and I will be eternally grateful for care and attention he received from you both. mum. xxxxxxxxx

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience and Engagement Department Hull and East Yorkshire Hospitals NHS Trust.

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