"Avoid if you have a brain tumour"

About: Scarborough General Hospital

My beloved father was rushed to A&E by ambulance after having a seizure at home, the paramedics forced him into the ambulance before he had finished his seizure which caused him immense distress. Once at hospital he was forced to wait in a corridor, again feeling frightened and confused, when he was seen the Doctor didn't introduce himself (I learnt his name from a porter). The Doctors openly admitted that they knew very little about my fathers brain tumour, we requested that they speak to his specialist in Hull and oncology at Castle Hill. Eventually this was done, and he was moved to an assessment ward. Sadly things did not improve there, one Doctor was lovely and again admitted this was out of his remit (which was understandable as he explained it carefully). He also told us to push for answers when on another ward. My father stayed for four days, he was taken for an MRI while we were there but the next day a different Doctor told my father he hadn't had an MRI and implied that my father didn't know what an MRI was. The hospital had no record of it according to the Doctor. Later in the day they found the MRI. At no point did anyone say sorry to my family for this mistake. By day 2 my father was becoming increasingly upset by his treatment. Not one single staff member sat and explained why he was there, as is often the case with seizures my father had forgotten why he was there. Ten minutes of a member of staffs time to explain what had happened would have been brilliant. Instead he rang home very distressed at 10pm and we explained the situation. My father became agitated as to why he was there and security was called. They manhandled him to the ground and sat on him! If the staff had explained to him what was going on he would have understood, instead they bullied, humiliated and degraded a man who only a few months previous had had brain surgery. Where was the duty of care?! The nursing staff where on the whole ok, the nurse in A&E was very kind. The Doctors were frankly appalling with the exception of one doctor. Quite simply, avoid been taken here at all costs, it may be your life you lose.

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Response from Scarborough General Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01723 342434 or email pals.scarborough@york.nhs.uk and they will be pleased to help.

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