"Day surgery post op care"

About: Queen's Hospital (Romford)

I came in as a day stay patient on the 15th December and (I am a qualified nurse by background) I felt in the recovery area I was man handled and I only woke up because of how rough the staff was being, nor was I referred to my name. I also remember that when I was being changed the curtains were not closed for dignity. When I was transferred back to the day staff unit, the anaesthesist I heard referring to my bmi saying it was border line at 44 for day stay unit, firstly my bmi was checked the week before and it was 40 and secondly I felt highly embarrassed about her saying this in front of a family member and this had no bearing on my recovery whatsoever. As I have nursed larger patients than myself and I know I am a big lady but I thought that was inappropriate to say. The care that staff nurse gave was good however my nurse call bell was not given to me on return to the ward and I was lucky a member of my family was with me at the time. When I was transferred to the recovery ward as I needed to stay over night, was the worst part of the stay. Firstly the nurse looking after me gave me cocodamol because she said my temperature was 37.5. However during the course of the night the sho stated that was not prescribed on my drug part and I heard the nurse say to the the doctor she took the medication to give to me from my tta medication. The sho (gynae) stated that I had paracetamol at 7.10 and there is no mention about any cocodamol, which I know and insisted I had because the nurse wanted to give me ibuprofen in which I said I had previously had been taking mefenamic acid but did not on the day of the operation that could she ask the doctor if I could take the ibuprofen. She never came back to me with what the doctor said about that. Going back to the cocodamol incident the reason I brought it up was because I am not sure what time she gave it to me but it was certainly given before that 4 hour window as the doctor came to see me at 11 something and I had been given the paracetamol a while before she came to see me. When I informed the doctor about this she simply stated she was the on call doctor and they were investigating it. Which made me think they were covering up something. I also stated to the staff nurse that before the operation, I had a tingly throat and sometimes come down with tonsillitis, I had told the anaesthetist this before the operation. The nurse at first tried to tell me this was not prescribed on the chart that she could not give this to me and then I said could she ask the doctor. When the gynae doctor came back to take my bloods I asked if I could have the difflam but the nurse later on said that the doctor told Her that she was not an ENT doctor and would not prescribe the difflam, I then asked for hot salty water to gargle on.There was a period my bp was high 170/103 I believe in which I said to staff nurse joy could that be because I am in pain, she then said I did not tell her I was in pain but I did

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Response from Queen's Hospital

Thank you for commenting on NHS Choices. Our staff should always treat our patients with dignity and respect. I am concerned about multiple aspects of your experience, which do not sound acceptable. I am keen to investigate this further and in order for me to be able to do so I need some more details. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so I can look into this. Yours sincerely, Flo Panel-Coates Chief Nurse

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