"A long time had elapsed before I was able to get an appointment"

About: Telford referral and quality service (TRAQS)

(as the patient),

My GP was on holiday when I asked for another referral (this was in September) so I saw a different GP. He referred me to yourselves. I assumed I would be referred back to the Advanced Primary Care Services at the Wrekin Community Clinic, Euston House, Telford where I had gone for my first appointment at the beginning of the year (I was signed off in March).

I was contacted by yourselves not long after and offered a choice of Princess Royal Hospital or somewhere else (Madeley I think). When I asked the man if I could go back to my original choice of referral (Euston House) he said he didn’t know if I could! I therefore went back to my doctor (who was back from his holiday by then) he wrote to Euston House on my behalf and I have had my first physio appnt with them now. I am pleased with the care they are giving me.

A long time had elapsed before I was able to get an appointment I feel. I was in a lot of pain. I guess my doctor was at fault in the beginning, but TRAQS was not very helpful!

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