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Care Opinion

Can't find a phone number

Posted By 1

"Can't find a phone number"

About: NHS Scotland

(as other),

Spitting furious because all I want is a phone number for NHS Health Scotland. Went on to the website contact us section and couldn't find anything,

I don't want to be rerouted to 111, or NHS inform. I just want a general enquiries number for a reception/switchboard so that I can be directed to the appropriate department.

Surely this isn't too much to ask? You'd think that good accessibility and user-friendliness would indicate that you should make it easy for people to contact your organisation.

Giving an email address is good but just not enough. My enquiry is not appropriate for email.

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Responses

Response from Care Opinion 9 years ago
We are preparing to make a change
Care Opinion

Submitted on 19/12/2014 at 10:24
Published on Care Opinion on 22/12/2014 at 09:59

Dear 1

Your concern relates to a piece of recently updated text. Although the phone number is on the contacts page – it is not explicitly NHS Health Scotland and we will alter the text accordingly to make that clearer.

Thanks for your feedback on this.

Jim

Jim Carruth

Head of People and Organisational Performance

NHS Health Scotland

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