"Many thanks to all at the Oral and Maxillofacial..."

About: Royal Blackburn Hospital

I would just like to say that after getting a late appointment last week to have an Excision of Lesion behind my right ear today that all the staff from reception through to nurses, anesthetists and surgeons were incredibly polite, professional and very caring in the above apartment. Having had many operations over the years in numerous hospitals I'd just like to point out that in the space of 4 hours and having White Coat Syndrome this all in all was not too bad an experience for me personally, would not worry so much next time if I had to return. Most of all I would personally like thank the Nurse who from the minute I walked in never failed to keep me up to date and informed on all hospital protocol that is involved in such procedures. Also after the operation not only brought me food and coffee but explained all the aftercare services, follow up procedures in such a charming and professional manner. This service needs more and more people like her and the rest of the team around her and above her. Wishing you all a very very Happy Christmas and all the very best for the New Year

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Response from Royal Blackburn Hospital

Dear Mr Lamb Many thanks for your feedback on your experience of our Oral and Maxillofacial service at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed on to all of the teams concerned who I am sure will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. You mention a specific nurse and it would be great if I could track her down for you and send her your thanks directly..can you remember her name at all? If so could you possibly email me on the details below then I can pass this on to her? If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Once again many thanks for taking the time to comment, best wishes for a Happy Christmas and New Year Wendy Stobbs, Patient Experience Facilitator

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