I have attended at the eye clinic twice now over the last 3 weeks. I cannot complain about the staff or the treatment because it was good, but attending at the clinic for an appointment is an awful experience and it hasn't improved since around 2007 when I regularly attended to assist my mother-in - law with her appointments. I have attended at other departments and at the 'day centre' and it was always well organised and efficient. It seems that everyone turns up at the same time, the waiting room is full with a TV volume turned up high. Initially the service is very quick with a nurse or hca carrying out eye tests and eye drops administered, but then the big wait and wait and wait. Numerous comings and goings of staff but still you wait. My first appointment was just 2 minutes in duration but the 1hr 35 minute wait sole destroying. My second appointment again was 2 minutes with a wait of 2hrs 5 minutes. It was exactly the same all those years ago, please get your act together and start staggering arrival times or at least do realistic appointment times instead of cramming patients in. One further point, which was a topic of conversation in the waiting room was the number of staff on duty, at one point there were 8 members of staff gathered in one place having a good old natter, and that wasn't just the one occasion. it can get quite tedious sitting in an uncomfortable chair with a large number of equally fed up people for such a long time. Whilst the actually interaction with all staff was good the overall experience is terrible
"Eye clinic"
About: Leighton Hospital Leighton Hospital Crewe CW1 4QJ
Posted via nhs.uk
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