"met our expectations despite being very busy"
About: Leeds General Infirmary Leeds General Infirmary Leeds LS1 3EX
Posted by aph
My husband had to use A&E after a bad fall on ice left him in severe pain. It was extremely busy and staff were under a great deal of pressure. We were aware early on that we would have to wait longer than we wanted and so adopted a be very patient frame of mind because staff were doing their best in difficult conditions. It is never pleasant to have to visit hospital but the staff were pleasant and as caring and professional as one can be in these stressful times. They have to prioritise care for individuals and yet need to be seen to be fair to all. We were never far away from staff for support and they provided assistance very speedily when asked. I am aware that they have targets to meet and we were seen before the four hour time wait and given an apology for the excessive wait. Systems seemed to have been put in place to get extra help at these very busy times, we were very grateful for this as it was a Saturday evening/night after all. Many thanks once again. Husband is slowly on the mend. Keep up the good work. Paramedics were absolutely superb. Great reassurance and wonderful team approach helped us a great deal before we got to the accident department and should be commended for their skills and professionalism and yet kind and down to earth approach.