"Forever Grateful"

About: Royal Hampshire County Hospital

My husband took poorly with severe pain whilst visiting a friend in Andover. Our friend first took him to Andover minor injuries, where he was told it could be a kidney stone and was issued with tablets. The pain was so severe he could not keep the tablets down, and by 8.30pm we decided to go to Winchester A&E. The staff were caring and efficient, from the reception, through triage and in the A&E department. I am disabled, and wanted to stay with my husband, this was not a problem to the staff, they were caring and helpful and ensured my needs were met as well as his. After being assessed and given pain relief etc. he was moved to a private room within the A&E department, where he had a proper bed, not just left on a trolley, I had a comfy armchair and a sofa which our friend made use of. We also had en-suite toilet and shower. It was spotlessly clean. The staff made sure we were all comfortable and even made us all a hot drink, because by now it was 1am. We had to wait here until the blood test results came back at 4am. A CT scan was booked for 10am, and we was allowed to take my husband home and return at 10am. Once again the A&E staff were friendly, caring and efficient. The CT scan showed a kidney stone was on the move, and my husband was issued with tablets to help it on its way. Please pass on our grateful thanks to the A&E staff on night duty on Thursday 11th December and the day staff on Friday 12th December 2014. Thankfully, the offending stone was passed on Saturday without too much more pain. We are now back home in North Wales and have been to our GP with the CT scan results. She was very impressed with the care and service we received at Winchester Hospital.

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Response from Royal Hampshire County Hospital

Thank you for taking the time to leave a comment on NHS Choices. It is always lovely to hear positive feedback from patients on the quality of care and treatment they have received. I will ensure that your kind words are received by the emergency department involved in your care, who I’m sure, will greatly appreciate them. Mary Edwards, Chief Executive Email: mary.edwards@hhft.nhs.uk

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