About: Darlington Memorial Hospital

I witnessed patients walking out of A&E after three and a half hours wait untreated. In one case a patient with a rare heart condition was left untreated for three and a half hours without pain relief and never saw a Doctor. Doors to examination rooms were left open with the patient naked. I over heard one patient say he would rather Die than stay any longer in A&E and walked out. I found the staff uncaring, the patients complaining with justification and patients requiring medical attention left untreated. One member of staff told a patient from outside Darlington, "if you go home now, don't come back, because we will not treat you". I also saw Ambulance men put a second patient into a room were another patient was under examination and naked. Would I tell people to go to Darlington Memorial Hospital the answer is no. If you have a heart condition I would suggest don't go to the hospital get in touch with the contact in Darlington for the Mayo Clinic USA, you will get treatment. I have heard of several Doctors in Darlington telling patients not to go to the hospital

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Accident and Emergency Department at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron for the department. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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