"Surgical Extraction with overnight on ward 90"

About: Hull Royal Infirmary

I just want to say the staff were lovely on ward 90. They treated me with respect, and did their best to calm me when I had an anxiety attack before surgery (guy working with anaesthetist really helped) However I had a couple of issues. The first was, after surgery, I was left about 3 hours overdue for pain relief. This could not be helped as staff were very busy. Also I sustained an injury during my surgery caused by a malfunction in equipment, a burn to my inside cheek that required stitches. On the morning I was discharged they didn't have down that my steroids needed doubling, or that I even took thyroxine, requiring them to get a doctor to authorize me to take my own meds. Finally I was told that I needed a follow up appointment the next week to check surgical burn, but I was discharged without an appointment time. I've tried 3 days in a row to find out my appointment time, but never got a call back after telephone conversations 3 times. Lovely hospital, fantastic staff, just lack of communication.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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