"father inlaw"

About: St James's University Hospital

my father in law is in ward 22 at st james hospital he is 81 the care he gets is dreadful more like a third world country he is often cold when we visit him sat in a chair dressed with his clothes on back to front the nursing staff never talk with us tell us how he is doing they spend there time at there nursing station just chatting not to bothered that my father in law is cold hungry dressed like a fool one did comment that he had is top on back to front but got no help from the nurse .to be honest its disgusting how this hospital care for its elderly patients and with have just found out he as marsa i guess he caught this from the lack of support he gets from nursing staff

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Response from St James's University Hospital

Dear Paul The experience you describe is not acceptable and must be very distressing for your father in law and your family. I shall forward your comments to the Matron for Urgent Care and ask that he looks into the concerns you have raised. If you would like to discuss you experience in more detail, please contact the Trust’s Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk Thank you for taking the time to write to us. Kind regards Rosie Senior Nurse Patient Experience

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