"Absolutely awful A&E visit"
About: Conquest Hospital Conquest Hospital St. Leonards-on-Sea TN37 7RD
Posted by Anonymous
Arrived at a&e at 4AM Monday morning. Checked in once the receptionist had finished a social call despite being in extreme pain, shaking and crying. Waiting time was 2 hours when we arrived. Saw nurse after an hour who was very considerate. Back in the waiting room and we waited for 4 more hours before my partner broke and asked what was going on. By this point I was in so much pain I could barely stay conscious. Was given codeine and made to wait another hour. Eventually seen by doctor who took blood for tests. Asked for an honest time expectancy for results. Told 45 minutes, waited 2 hours and only got results because I went to find the doctor myself. Referred on to an xray which was processed quickly however back to a&e and again I had to find the doctor myself. Additionally, the whole 'patients seen in order of priority' is rubbish. I arrived, shaking with extreme pain while sobbing and I was seen after a homeless man who by his own admission didn't really want to see a doctor and was there to sleep. He even told them he didn't want to see a doctor and went in, came back out, saw a doctor and then was told to leave but slept on the chairs while we waited another 4 hours to see a doctor. All in all it took 8 hours to be referred on to another clinic and given strong painkillers. The receptionists present when I left at noon were helpful, considerate and kept us informed. The receptionist who was there at 4AM was rude, uncommunicative, brash and trivialised my pain.