"pleasantly surprised"

About: James Paget University Hospital

Was expecting a long wait at ent clinic, especially near tail end of day but was happily surprised to be seen on time. Consultant very pleasant and explained what was going on. I felt that I was treated as a fellow human being.

Story from NHS Choices

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Response from James Paget University Hospital

Thanks so much for your comment. I have passed it on to the team and I am sure they will be so pleased to know how you felt about your care. Ann Filby, Head of Communications

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