"All the people I dealt with were lovely"
About: St Georges Centre St Georges Centre Leeds LS10 4UZ
Posted by Viewer644 (as ),
I had a UTI; I have them every now and again. I’m on a PPI and after having problems with the first lot, I don’t have problems with this one; it’s been great. Whenever I get an infection on the weekend when my doctor surgery is closed, I usually end up at St Georges Centre. I rang the surgery and got put through to a call centre and spoke to nice young man who put me through to a nurse. The nurse rang me back and went through her standard questionnaire and then said a doctor would ring me back. This really didn’t seem necessary and I told her I could just go to St. Georges for what I need, but she insisted so I waited as the doctor rang me eventually.
He was lovely and we had a laugh about all my conditions. I said I didn’t want a home visit and can I just get an appointment with St Georges. He wasn’t able to do that, so I ended up back on the phone to the nice man at the call centre. He made sure I had an appointment at St Georges, as they weren’t too busy. By this time I was pretty desperate!
When I got there it looked very busy, but it turned out they were waiting for another doctor, so I was able to go straight through. The doctor was lovely and sorted me out immediately. All the people I dealt with were lovely and kind; I have no problems with any of them.
What annoyed me was why did it take from 10am until 3.30pm for me to get sorted? It was over 5 hours for something that could have taken a third of the time. Are all these agencies necessary? Having said that once I got the meds all was sorted quickly and well, but was there really a need to speak with 7 people first?
The out of hours service is meant to keep people out of A&E but these long waits will force some people to end up using A&E, particularly if they must spend hours on the phone.