"bullying staff nurse on ward 33"

About: University Hospital (Coventry)

I also had a bad experience of a staff nurse on ward 33. I had recently been diagnosed with cancer and had been taken into hospital as an emergency from side effects of my chemotherapy. This nurse was rude, uncaring and totally unpleasant. The consultant was fantastic, I couldn't have wished for better care from him. Also the rest of the staff were excellent. It was just this one person who made my stay very unpleasant. I am due to return to University hospital shortly for an operation and if I even see this woman I will not be intimidated this time. I intend to make a complaint about her when my treatment is finished. This hospital and consultants and most of the staff are excellent but this one bad apple spoilt everything

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. First of all, it is really pleasing that you rate your care from most of the nursing staff and your consultant as excellent. However, it is extremely disappointing that, in your words, "one bad apple" spoilt your experience in our hospital. I have shared your comments with the matron for ward 33 so that she can remind her staff about their conduct and take whatever action she deems necessary. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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