"Discharge procedure"

About: Royal Blackburn Hospital

The Royal Blackburn hospital has an appalling discharge procedure. I've just been a patient there and was told I could go home this morning at 1030am. Its now 4.30pm and I am still waiting to go. All I am waiting for is my antibiotics. Extortionate parking costs will now have to be paid. The nursing staff on the ward are outstanding but the pharmacy staff need a better system.

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Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your feedback on your experience of our ENT service at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your comments about the discharge process you experienced are passed onto both the ward team and the pharmacy staff. I am pleased to hear that your care and the ward staff were in your words 'outstanding' and they will be really grateful for your feedback, but I am sorry to hear that the pharmacy discharge process wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks for taking the time to comment Wendy Stobbs, Patient Experience Facilitator

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